Customer Care

Orders

Orders will only be processed once payment has been received.

We reserves the rights to reject any orders that we felt are not received in the right manner.

Our practice is not to overstock and as such, we would have to accept certain orders as pre-order and we will only proceed with the order once you are agreeable to the pre-order.

Pre-orders will only be processed once a 50% deposit payment of the total amount of the products, has been received. The deposit payment is non-refundable and we will inform you of the lead time before we proceed the pre-order.

Payment

We currently accept only CASH, PayNow, PayLah, GrabPay and FavePay in our store.

For online orders, we currently accept only Credit Card, PayNow, PayLah and. Bank Transfer (subject to approval).

Shipping

We ship worldwide using the shipping service by Speedpost for all orders unless instructed to use express services such as DHL, FedEx. In the event that you wish to use express shipping services, higher shipping rates will apply accordingly.

Please select your mode of shipping upon checking out or you can contact us to discuss about mode of shipment. 

Exchange and Returns

Should you be unsatisfied about your purchase and wish to ask for a refund, we are obliged to do that on case-by-case basis. Do bear in mind that the return shipping and original shipping charges are to be covered by you.

Please do contact us if you wish to exchange or return your purchase. Once the exchange or refund is agreeable, we ask that you ship the item back to us using a shipping service that provides reliable tracking updates and that the return shipping and original shipping charges will not be bear by us.

All returns and exchanges are to be within 14 days upon successful delivery to you, and must be in unused/uninstalled/unworn condition. We have the sole discretion to reject any exchanges or returns should they be missing any original packaging or are damaged.

Returned item(s) should be packed securely and be sent to: 

Built LLP
57 Eng Hoon Street
Unit 01-80
Singapore 160057

Insuring your returned items for their actual value should be considered as we will not issue a refund if the returned item is damaged or lost.

Should your payment mode be credit card, it will may take up to 14 working days for the refunded amount to appear in your account once your return items have been well received by us.

For more information on returns, please read our Warranty and Return Policy. 

Repairs

Broken spoke? Worn out brake tracks? Hubs are not spinning as smooth as they should?
Don't worry, we are here to fix them for you. 

• Rim Replacement
• Hub Replacement
• Free Body Replacement
• Spoke Replacement
• Hub Rebuilds
• Bearing Replacement / Upgrade

Services

To the best of our abilities, we are also here to help you keep your wheels rolling as well as they should. 

• Wheel Truing, Re-Tensioning / Dishing
• Hub Overhaul
• Hub Cones Adjustment
• Hub Free Body Servicing
• Hub Axle Replacement
• Tyre Installation

Do contact us or drop by our store for more information on wheel repairs and services. 

BUILT Wheel Warranty

Every set of wheels by Built comes with 1 year of complimentary wheel truing and hub servicing and 2 years of spoke replacement. This warranty is non-transferable and is only valid to the original purchaser with proof of purchase. 

For customers outside of Singapore, we will include spare spokes and nipples with the wheels before shipping them out. In the event that you might want to make use of Built's Wheel Warranty, please send the wheels back to us and we will cover the shipping back to you once the wheels are serviced.

Ship to: 
Built LLP
57 Eng Hoon Street
Unit 01-80
Singapore 160057

The warranty is not applicable to wear and tear from normal usage. Individual parts are subjected to wear and tear due to frequent usage and this damage is not covered under the warranty. These parts include (but are not limited to) bearings, spokes, nipples and rim brake tracks. However, we do stock a range of spares for these consumable items at very reasonable prices. 

NOTE:
When returning an item for a warranty claim, please remove all accessory items not included with your purchase or subject to the warranty claim including tires, tubes, rim tape, cassettes, skewers, computer magnets, etc. We will not be responsible for loss or damage to accessory items returned to us. With any warranty issue it is best to contact us before returning your wheels so we can give you the best possible solution. 
Please call +65 9628 7759 or e-mail info@builtwheels.cc

Crash Replacement

Crashes are inevitable on the roads. If you happen to be one of the unfortunate victims, we want you to know that we will be here for you. Bring your wheels back and we will bring life back to them. 

Alloy Rims

All alloy wheels purchased through Built will come with a 2 years crash replacement policy. Built will replace your damaged parts for 20% off and 50% off all labor charges. 

Carbon Rims

Most carbon rims come standard with a crash replacement program from their manufacturers. We will help you get a replacement rim from the respective carbon rim manufacturer and on top of that, Built will replace your damaged parts for 20% off and 50% off all labor charges. 

Return Policy

To meet the specific demands of our customers, all our wheels are hand built to order. We usually do not accept returns unless it is a warranty issue, but please contact us and we provide you with the best solution.

Proof of purchase is required when returning the wheels to our workshop in Singapore. 

Please follow the process for returns, 
1. Remove the magnet, tyres, inner tubes and rim tapes. Remove the cassette and quick releases.

2. Wash your wheels with warm water or wipe down with damp cloth to remove excess dirt and grime.

3. Pack the wheels into a box, recommended size: L67cm x H67cm x W30cm or you can re-use the original box that the wheels came in.

4. Pack the wheels into the box, make sure there is extra padding on the internal sides to prevent the axles ends poking through the cardboard in transit.

5. Write your name, address, phone number and email address on paper inside the box clearly visible to us and ideally a print out of the quote for repair from the email. 

The delivery address is:
Built LLP
57 Eng Hoon Street
Unit 01-80
Singapore 160057

6. Email us the tracking number once it is available. We will inspect the box for damage on arrival and sign for it but we will not take responsibility for damage in transit.